HELP & FAQs
GENERAL
What is Flavour OG?
Flavour OG is a fragrance brand offering a range of premium-feeling fragrances designed for everyday wear, special occasions, and different personalities.
What type of fragrances do you offer?
We offer a variety of fragrance profiles, including fresh, sweet, woody, spicy, warm, and bold scents. Product descriptions provide more information about each fragrance.
ORDERS
How can I place an order?
Choose your preferred fragrance, select the required quantity, add it to your cart, and complete the checkout process.
Will I receive an order confirmation?
Yes. After successfully placing your order, you should receive an order confirmation through the contact details provided during checkout.
Can I cancel my order?
If you need to cancel an order, contact us as soon as possible. Cancellation may only be possible before the order has been processed or shipped.
SAMPLE PACK
Do you offer a sample pack?
Yes. We offer a sample pack containing 3 fragrances for ₹29.
Can I choose the fragrances in my sample pack?
Available fragrance selection options will be shown on the sample pack product page.
SHIPPING
How long does delivery take?
Orders are generally delivered within 3–7 business days after dispatch. Delivery times may vary depending on your location and courier service.
Do you offer free shipping?
Yes. Free shipping is available on orders above ₹999/-.
How can I track my order?
Once your order has been shipped, available tracking information will be shared through the contact details provided during checkout.
PAYMENTS
What payment methods do you accept?
Available payment methods will be displayed during checkout.
Is prepaid payment safe?
Yes. Payments are processed through secure payment providers.
Do you offer a discount on prepaid orders?
Yes. Get 10% off on prepaid orders using the code:
PREPAID
Is there another discount available?
Yes. Get 20% off on orders above ₹1999/- using the code:
FLAVOUR20
RETURNS & REFUNDS
Can I return my fragrance?
All sales are final and returns are generally not accepted after delivery.
What if my product arrives damaged?
If your package arrives damaged, leaking, broken, or there is a genuine product-quality issue, contact us as soon as possible with your order number and clear photos or videos of the issue.
An unboxing video is strongly recommended for damaged, missing, or incorrect products.
How do I request a refund?
Contact our support team with your order number and details of the issue. Our team will review the case and, if the issue is verified and approved, process the applicable resolution.
FRAGRANCE
How should I store my perfume?
Keep your fragrance in a cool, dry place away from direct sunlight, excessive heat, and humidity.
How long does a fragrance last?
Fragrance performance can vary depending on the fragrance, skin type, weather, application, and individual body chemistry.
Where should I apply perfume?
For best results, apply fragrance to pulse points such as the wrists, neck, and behind the ears. Avoid rubbing the fragrance into your skin after application.
CONTACT
How can I contact Flavour OG?
Customer Support:
support.flavourog@gmail.com
Quick Service:
quickservice.flavourog@gmail.com
Our usual response time is 24–48 hours.
For order-related questions, please include your order number so we can assist you faster.